The underlying issue has been addressed and Omnichannel is operating normally again. We are continuing to monitor to ensure all functions remain stable. If you still experience issues, please refresh the page or log in again.
Posted Sep 10, 2026 - 10:29 WIB
Investigating
We are investigating reports of degraded performance on Qiscus Omnichannel. Some users are experiencing slow loading on certain menus (including Quick Replies and chat rooms), failures when toggling agent Online/Offline status, and issues with login and adding agents. Customer message delivery is not directly affected. Our team is working on this with high priority.
Posted Sep 10, 2026 - 09:43 WIB
This incident affected: Indonesia (Omnichannel Backend).