Third-Party Service Disruption - High Error Rate When Calling Meta Services

Incident Report for Qiscus

Resolved

This incident has been resolved.

Posted Jun 13, 2026 - 00:32 WIB

Identified

Meta has confirmed that there is an issue with their service. Please refer to the Meta's statuspage for the details: https://metastatus.com/whatsapp-business-api#cloud-api

Posted Jun 12, 2026 - 21:35 WIB

Investigating

We are aware of high failure rates when sending messages via WhatsApp, with Meta's Cloud API returning OAuthException errors. Our team has escalated this to Meta support.

Posted Jun 12, 2026 - 20:48 WIB

This incident affected: Indonesia (Omnichannel Backend) and Malaysia (Omnichannel Backend).