We hope this announcement finds you well. We would like to inform you of an upcoming system maintenance schedule that will help us ensure the continued reliability and performance of our services, that will impact the custom channels, specifically Lazada and Shopee, also Qiscus services specifically Webhook extender and Survey.
The maintenance is scheduled to take place on Monday, 30 October 2023, starting at 05:00 West Indonesian Time. We anticipate that the process will be completed within 30 minutes, or possibly sooner, depending on the complexity of the tasks involved. During the maintenance window, it is important to note that all services cannot be used normally as usual. During the maintenance window, it is important to note that all messages from Lazada and Shopee will not be visible in the Omnichannel but you can access it through these platform channels.
If you encounter any issues during the maintenance process, we kindly request you to reach out to us directly through the WhatsApp Business Group. Our dedicated team will be available to assist you promptly and ensure a smooth experience.
We sincerely apologize for any inconvenience this maintenance activity may cause and greatly appreciate your patience and understanding. We appreciate your continued trust in our services, and we are committed to providing you with the best user experience possible. Thank you for your patience and cooperation as we work to enhance our systems.
Best regards,
PT. Qiscus Tekno Indonesia
Posted Oct 25, 2023 - 09:41 WIB
This scheduled maintenance affected: Omnichannel Backend.