We hope this message finds you well. This announcement serves as a correction to our previous communication regarding the scheduled system upgrade. After several considerations, please note that the upgrade will now take place on February 8th, 2025, starting at 23:00 (GMT+7). We apologize for any confusion caused by the earlier announcement and appreciate your understanding.
Maintenance Schedule: Start Time: Saturday, February 8th, 2025 at 23:00 (GMT+7) End Time: Sunday, February 9th, 2025 at 02.30 (GMT+7) Duration: Approximately 3 hours and 30 minutes
During this maintenance window, both the Omnichannel and ChatSDK services will be temporarily unavailable. We understand that these services are integral to your operations, and we deeply regret any inconvenience this may cause. Rest assured, our technical team will work diligently to ensure the upgrade is completed as swiftly and efficiently as possible.
This system upgrade is designed to bring several significant benefits, including improved system stability, faster performance, and enhanced security measures. Once the maintenance is complete, all services will resume normal operations with these improvements in place. We sincerely apologize for any disruption this may cause to your business activities. We greatly value your patience and understanding as we work to bring you a better, more reliable experience.
If you have any require further clarification about the scheduled upgrade, please do not hesitate to get in touch with our support team at [email protected]. Our team is readily available to assist you and address any questions you may have.
Thank you for your continued trust and support. We are dedicated to serving you better and are confident that these improvements will benefit your experience with our services.
Warm regards, PT Qiscus Tekno Indonesia
Posted Jan 23, 2025 - 13:36 WIB
This scheduled maintenance affects: Chat Engine and Omnichannel Backend.