Issue Slow Loading on Omnichannel Dashboard

Incident Report for Qiscus

Resolved

The issue has been addressed and services are functioning as expected. We are actively monitoring to ensure continued stability.
We appreciate your patience and understanding.
Posted Aug 07, 2025 - 17:00 WIB

Identified

What happened:
We identified a temporary disruption in our AutoScallingGroup which was causing process times to be long and not responding as expected.
Posted Aug 07, 2025 - 16:55 WIB

Investigating

There is currently an issue with the Omnichannel Dashboard. Our team is investigating and working to resolve the issue.
We apologize for any inconvenience this may cause and greatly appreciate your patience and understanding.
Posted Aug 07, 2025 - 16:45 WIB
This incident affected: Omnichannel Backend.