Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 15, 2023 - 23:00 WIB
Scheduled
Dear Valued Clients,
We hope this announcement finds you well. We would like to take a moment to inform you about an upcoming maintenance activity that will impact the custom channels, specifically Instagram and Facebook Comment. The maintenance is scheduled to take place on Thursday, 15 June, starting at 23:00 West Indonesian Time. We anticipate that the process will be completed within 60 minutes, or possibly sooner, depending on the complexity of the tasks involved. During the maintenance window, it is important to note that all comments from Instagram and Facebook will not be visible in the Omnichannel. Similarly, comments made via the Omnichannel will not appear on Instagram or Facebook. However, we want to assure you that Facebook and Instagram Direct messages will continue to function normally, allowing you to communicate seamlessly with your customers through these channels. If you encounter any issues or have any concerns during the maintenance process, we kindly request you to reach out to us directly through the WhatsApp Business Group. Our dedicated team will be available to assist you promptly and ensure a smooth experience. We sincerely apologize for any inconvenience this maintenance activity may cause and greatly appreciate your patience and understanding. We are committed to providing you with the best possible service, and this maintenance is crucial to maintaining the performance and reliability of our platform. Thank you for your continued support and cooperation.
Best regards,
PT. Qiscus Tekno Indonesia
Posted Jun 14, 2023 - 12:06 WIB
This scheduled maintenance affected: Omnichannel Backend.